2-year FREE technical support. Our Customer Service team provide fast, detailed responses to your questions 24 hours-per-day, 365 days-per-year (24/7/365) !. If you have any questions on placing an order, technical problems or general knowledge in our field, please check out at FAQ, where you may find your question has been answered there.
Step-by-step User Guide:
- How to Use Windows Password Key ?
- Using a Windows Key bootable CD/DVD to reset windows password
- Using a Windows Password Key bootable USB Flash Drive to reset windows password
- Using a Windows Password Key bootable CD/DVD/USB to reset Windows local account password or domain password
- How to set BIOS to boot computer from CD/DVD ?
- How to set BIOS to boot computer from USB?
Is your online order form secure ?
Yes, it is 100% secure. Our secure server is at Swreg, a veteran ecommerce company specializing in software.
Can I pay for your software by check, purchase order or wire transfer ?
You can pay for our software by the following payment methods: credit-card online, credit-card by phone, credit-card by fax, purchase order, check, wire transfer, PayPal, ACH, postal mail. We recommend to use the credit-card online payment method because in this case you will receive your registration code via e-mail within a several minutes of placing an order.
Who should I contact with ordering questions about a product ?
To get answers on questions concerning ordering, payment or shipping procedures, please visit the Customer Service Center at: Swreg.org.
If I pay for the program now, how long will it take before I receive my download URL ?
It depends on the payment method you use. If you order online with your credit card, you will have your download URL after you submit the order form and an email with download URL.
I have not received a download URL. Why ?
Please make sure you have input correct email address and submit your order. For other cases, please feel free to contact us.
Is technical support free ?
Yes, technical support free. You don't need to pay for technical support. Just send us an email at email@example.com in case you face any trouble using our document conversion tool.
How to fix when I purchased the wrong software?
In this case, we can exchange for you directly if the two software has the price difference within $10. Beyond this, you need to pay price difference for swap.
Why was I charged more than the price listed on the website?
As software developer, we only charge the price as list on the website. For the extra part, it might be the tax or Extended Download Service.
What is Download Protection/Extended Download Service?
EDS (External Download Service) is a service provided and charged by the payment platform separately, which lets you store your software download on a secure server for backup purposes for two years.
Is it necessary to purchase this service?
Honestly it is not necessary. We provide free downloads and updates for our purchased customers. Go to our official website to download the latest version, or contact us freely.
How to get refund of EDS?
As a separate charge from our software, you need to contact payment platform to request a refund of this service.
Tip: Please provide your order ID in the e-mail and specify that you’d like to refund the EDS (External Download Service) only, not the software.
You can feel free to email us at firstname.lastname@example.org to let us know your questions for a specific resolution.Generally, the more detailed you describe your problem, the faster for us to test and solve the problem for you. If possible an attached screenshot is better. We guarantee an email response within 12 hours; our average response time is 43 minutes!
Please submit the following information in your e-mail
Which operating system do you run?
Where and when have you purchased our software?
Did you receive an error message? If yes what exactly does it read?
Can the problem be duplicated?
If possible an attached screenshot.
Alexan"No problems at all, one of the very best programs around, ever. I know I have had three friends download it and all three bought it. OUTSTANDING - GOOD JOB!"
Darron"I really like the Windows Password Key software I got from your company - it works really good!!! I'm telling all my computer friends to get it and they will love how great it works and fixes things!!! Thank You!!!"
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